Refund policy

We want you to love your Zivory pieces 💛

Returns

• Accepted within 14 days of delivery
• Items must be unused, unworn, and in original packaging

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we’ll resolve it quickly.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Request a Return
Email us at zivorycollections@gmail.com

• Order number
• Item name
• Reason for return